The financial services referred to in this financial services guide (FSG) are offered by:
| Insurance Brokers Australia Pty Ltd (IBA) AFS 309265 ABN 58 123 301 806 | |
| Location: Bundall Road & Vespa Crescent Bundall QLD 4217 | Telephone: |
| Postal: PO Box 5695, GCMC 9726 | EMail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:
- The services we offer you.
- How we and our associates are paid.
- Any potential conflict of interest we may have.
- Our internal and external dispute resolution procedures and how you can access them.
Statement of Advice
You will receive a statement of advice (SOA) whenever we provide you with advice which takes into account your objectives, financial situation and needs. The SOA will contain the advice, which will enable you to make an informed decision about your insurance needs. When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended polices we have not compared those policies to other policies available, other than from those insurers we deal with regularly.
Product Disclosure Statement
If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS from the insurer. The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that policy.
General Questions
| From when does this FSG apply? | This FSG applies from the date of issue and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG. |
| How can you instruct us? | You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG |
| Who Is responsible for the financial services provided? | Insurance Brokers Australia Pty Ltd (IBA) Is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG. Insurance Brokers Australia Pty Ltd (IBA) Holds a current Australian Financial Services Licensee no: 309265. The contact details for Insurance Brokers Australia are on the front of this FSG |
| Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships? | Insurance Brokers Australia Pty Ltd (IBA) Have no shareholder or exclusive arrangements with insurers under which it will receive commission or additional benefits. |
| What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to? | Insurance Brokers Australia Pty Ltd (IBA)Is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise. (If acting under a binder for retail products:) Sometimes we will act under a binder or agency from the insurer. When we act under a binder or agency we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance needs. The insurer that has given us that binder would be shown on your Tax invoice. We will only advise on or arrange policies with the insurers in attachment 1, unless we tell you otherwise. If we do, we will give you another or supplementary FSG. |
| What information do you maintain in my file and can I examine my file? | We maintain a record of your personal profile, including details of insurance policies that we arrange. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you. We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website, insurancebrokersaus.com.au If you wish to look at your file please ask us. We will make arrangements for you to do so. |
| How will I pay for the services provided? | We often receive a payment called commission, which is paid to us by the insurers. However we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to remitt to us by any of the methods set out in the invoice. You are required to pay us within the time set out on the invoice. |
| How are any commissions, fees or other benefits calculated for providing the financial services? | Our commission will be calculated based on the following formula: X = Y% X P In this formula: X = our commission Y % = the percentage commission paid to us by the insurer. A summary of our commission percentages is set out in attachment 1. P= the amount you pay for any insurance policy (less any government fees or charges included in that amount). Any fees that we charge you will be on the basis of staff and professional input and management and commission rebate by the arranged Insurer. We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees (not in addition to those amounts), in the range of (A) to (B)% of our commission or fees. Our employee that will assist you with your insurance needs will be paid a market salary which may include, for the policies we arrange for you, a small percentage of our commission or fees. If we give a SOA, we will list in that document any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice |
| What should I do if I have a complaint? | Contact us and tell us about your complaint. We will endeavour to resolve it quickly. If your complaint is not satisfactorily resolved within 10 days, please contact Chris Dalton, or Gina Waterson or put your complaint in writing and send it to a director at the address noted at the beginning of this FSG. We will try to resolve your complaint quickly and fairly. Insurance Brokers Australia Pty Ltd is a member of the Insurance Brokers Disputes Limited (IBDL). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to IBDL. IBDL can be contacted on 1800 064 169. |
| Any Questions: | If you have any further questions about the financial services Insurance Brokers Australia Pty Ltd provides, please contact us Please retain this document for your reference and any future dealings with Insurance Brokers Australia Pty Ltd |
